Positively transform and drive sustainable improvements in performance and results

We hope this finds you, your family and your people safe and well – and we hope it stays that way! As the UK’s leading business improvement specialists, we’ve been inundated from clients (and prospective clients) for some priceless and pragmatic insights that will help you get you through this crisis and come out of it stronger.  This is the

As we all face the difficult challenges of responding to the coronavirus our thoughts go out to the people directly affected. We send heartfelt thanks to the health care professionals and volunteers and others around the world working flat out to contain these unprecedented circumstances. We, at Sewells, are totally committed to keeping people positive during these trying times –

Customer expectations continue to climb and it is becoming more and more challenging for companies to set themselves apart from the competition. Markets are increasingly crowded, and both price and product are being steadily overtaken by customer experience as the number one brand differentiator. Customer service excellence is about more than simply solving customer queries… it should be an integral

Can you confidently say that you and your company consistently delivered world class customer experiences everywhere, by everyone, every time in 2019? Does everyone from the top of the organisation to the bottom live, eat and breathe delivering amazing customer experiences? If the answer is “no”, “maybe” or you find yourself looking for excuses … the likelihood is they don’t.

So, what are the biggest problems our clients face in their quest for consistent sales growth?   Lack of sustainable sales? Squeezing of margins? Customer retention / loyalty? Lack of an effective CRM system? Crowded and competitive marketplace? Retention of sales people? Price of product or service too high?   It could be any or all of these – as

Recently, a Sales Director asked us for some advice about improving her company’s sales volumes, margins and customer experience and retention. They had robust sales processes, their sales managers were good at coaching, mentoring and supporting their salespeople, and their salespeople themselves were meeting lots of prospective clients. They were reaching their sales targets but really only just; she felt

So, what’s the secret to making more (profitable) sales? It’s AARDER that will make it easier … A = Attitude: Developing an expectant and positive attitude and an infectious enthusiasm is the foundation from which everything else flows. Without it sales people and sales managers should stay at home. A = Actions: Consistent and effective actions are required to maximise

The very term “managing change” suggests the approaches most organisations take are inherently wrong. It infers it’s a tug of war. It implies people are being “dragged through the hedges” kicking and screaming … and all too often that’s what happens. Staff are frustrated that managers don’t lead the change, they just “issue instructions”  –   and managers are frustrated

New Year … New Decade … New targets to exceed!   When was the last time you heard a talk, or a speech, at a meeting or conference, which left you feeling: Absolutely and thoroughly uplifted? Full with sustainable enthusiasm? Invigorated? Burning with conviction and focus? Wanting to “go and pull trees up with your bare hands?!” Confident you can