Positively transform and drive sustainable improvements in performance and results

In your organisation, how closely (if at all) are your teams’ beliefs aligned?   When management believes certain things, and their teams believe something else then there is an issue. For example: Management believes the new direction will energise and motivate the team … their teams believe there was nothing wrong with the old direction Management believes the new strategies

There is no way that the quality of customer service can exceed the quality of the attitude of the people who provide it (whether on the ‘phone, virtually or finally back to face to face) – and the culture of the organisation within which they work. 10 times out of 10, if the attitude and mindset of your team are

Announcing our next “Working Miracles … with Performance™” open workshop on May 19th and 20th, 2021. Now is the time to get yourself and your people fully focused, motivated and engaged in delivering what you need to make 2021 better than you ever could have hoped for. This two-day workshop will guide you through tried and tested strategies that are simple

Like most people, we’ve always been fascinated by teamwork and performance. Now, more than even – whether that’s the team in the office or at home – or a combination of both! So, how does the right team become a single, efficient, almost unstoppable unit. Each person playing their own part, in achieving … and exceeding … objectives? For us,

In our video on Monday this week (click here if you missed it) we talked about sowing positive (thought)seeds and how it is up to us to create the positive environment in which we want to live. We can be the source of positivity and inspiration … and we can destroy it just as quickly with sarcasm, teasing, cheap shots,

If we came into your organisation and asked members of your team the reason they get up for work each morning (either at home or in the office), how many of them would say it was because of their sense of pride and passion in being associated with what you do – and how you do it – and why you

Belief is absolute! Following our video on Monday (catch up here if you want to see it again), here’s an inspiring true story about the power of belief. A business man was in debt and couldn’t figure out a way out of it. Creditors were pressing him.  Suppliers were demanding payments.  He was sitting on a bench in the park

Here is a recipe that will help your business, or your part of it, BOUNCEBACK brilliantly whether it is the entire company, three programmers, a dozen customer service representatives or the whole sales force. Note that ALL the ingredients must be genuine and the real thing;  dilutions or imitations will spoil the recipe!   (Click on image to enlarge)   Serving

Following on from our TOSITA (The Other Shot In The Arm) videos explaining the power of our mind when it’s got the right belief, it reminded me of this historical example. (Please remember, the belief doesn’t need to be true)   In reality, our fate is in our own hands – and minds! There was a general who was leading