Positively transform and drive sustainable improvements in performance and results

When was the last time you felt truly inspired in a work context? For most people, it will have been quite a while. And again in a work context, when was the last time you were able to inspire others? A lot of people tell us that they don’t feel inspired at work, to accomplish more, to improve processes and

In working with our Financial Services clients, we’ve gained some priceless insights into what’s needed to effectively deal with “consumer vulnerability” as published in the FCA’s white paper highlighting the issues. What we’ve found is that the majority of organisations have a raft of processes, procedures, strategies and policies in place, which improve awareness in the organisation … and yet,

Customer service statistics show UK businesses may be out of touch! In today’s fast-paced business world, where customer expectations are increasingly demanding, supplier choice is growing and competition is more aggressive than ever. Are you taking customer service seriously, or are you just kidding yourself? Every day business leaders tell us they are making huge strides to improve the customer

We at Sewells remember the below from more years ago than any of us are willing to admit to, and yet it’s still SO relevant today. This is a story about four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done

In business, resisting change is like holding your breath – if you succeed, you die! The pace of business today is relentless – and organisations must evolve and change in order to grow profitable sales, increase market share, stay ahead of the competition and amaze customers with levels of service that will lock them into you for ever and a

There is only one sustainable way to create any business performance breakthrough … and that is through behavioural change with your people. Changing behaviour, i.e. what your people are saying and doing … day in, day out … is the only way to improve performance and results on a long term basis. Please don’t be so naive as to think

One of our team’s mentors W. Clement Stone, co-authored a book called “Success Through a Positive Mental Attitude” with Dr Napoleon Hill. He once told us, “You are product of your environment, so choose the environment that will best develop you towards your objective. Analyse your life in terms of your environment. Are the things around you helping you towards

There are a variety of different bosses that many of us have encountered during our careers … bad ones, okay ones, good ones and even great ones … but it is not often we experience an unforgettable boss. Unforgettable bosses capture the hearts and minds of their employees and have qualities that are remembered by everyone they meet. The significant