Pilkington Case Study

Transforming mindsets to deliver millions beyond their profit target


After a period of working with Pilkington, we were approached by them to tender for their Leadership Development Programme.


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customer survey went from 0* to 3* (gold standard)

0 %

increased employee engagement survey score

Significant injuries reduced to record lowest level

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suggestions as part of a suggestions scheme

The Challenge

Deliver Improved Business Performance

The outcomes they were looking for included; communicating the vision (so people “get it”), explain properly the need for culture change and be able to lead and land that change, lead by example (walk the talk and to be accountable), engage and motivate their teams to be their best through empowerment rather than the traditional “command and control” methods, develop effective day-to-day performance management through coaching and mentoring.

How We Helped

We ran a modular programme covering 14 sites for the management population from First Line Managers to the Senior Leaders over a 3-year period focusing on various areas such as: –

  • Effective Communication (to energise everyone into appropriate action)
  • Customer Focused Approaches to all activities
  • Leadership Skills that win people’s hearts and minds
  • Leading and landing change successfully
  • Coaching for continuous improvement and sustainability
  • Teamworking, to create collaborative high performing teams

The Results

Accelerated success beyond all expectations

  • Customer survey went from 0* to 3* (Gold Standard)
  • Employee Opinion Survey Scores at 81% up from 75% 
  • Lowest level of significant injuries
  • More than 8,500 suggestions over a 2-year period from the shop floor as part of a suggestion scheme set up within the programme
  • Huge profit and cash improvements

Customer Quote

“The Leadership skills we learned on the programme have certainly supported us during the pandemic, who knows where we would be if we hadn’t had the skills to cope and manage during this challenging time.” And the MD added, "some of the progress we made, we could measure but the culture change improvement we could feel – and that has made the biggest difference in transforming the business."

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