Our Net Promoter Score
What is a good Net Promoter Score?
You don’t get a Net Promoter Score (NPS) of +90 without being brilliant on delivery and exceeding customer expectations.
Customer Feedback about our Service
- 90% was our Net Promoter score in answer to the question “How likely is it that you would recommend Sewells to a friend or colleague?”
- 94% of clients said for the question “Overall how satisfied were you that we delivered on what was promised?”, that they were “very satisfied”/ “satisfied” that Sewells delivered on what was promised
- 90% was the score for the question “How would you rate the Return on investment of our services?”
- 97% was the score for the question “Overall how easy are Sewells to work with?”
Customer Feedback on why they chose Sewells
- 78% of clients chose Sewells because of previous experience, recommendation or key messages resonating with them
- 72% of clients chose Sewells because of us fully understanding their business and tailoring our solution, working with them in a spirit of true partnership