Accountability… “If it is to be, it is up to me”
“That was a great customer experience”… or, “I really felt they understood what I needed…” are words I wish I heard myself (and other customers)
“That was a great customer experience”… or, “I really felt they understood what I needed…” are words I wish I heard myself (and other customers)
Like most people, we’ve always been fascinated by the link between the level of teamwork and performance. Now, it’s more important than ever – whether
Corporate culture is the glue that holds every business together. Far too often, however, a company’s strategy, imposed from above, is completely at odds with
Lots of people have come to this realisation recently; “We have to re-learn how to talk to each other and stop sending emails”. As a
If strategies are about identifying how you and your team are going to achieve/exceed objectives, implementation is all about actually making it happen. Strategies are
Getting people to change the way they think, feel and behave is the key that unlocks the door to positively and sustainably transforming business performance
Building and retaining an engaged and high-performing team is more critical today than ever in order to thrive in these challenging times. Effective, high-performing teams
To be brilliant at delivering the best Customer Experience you need to be obsessed by it – totally obsessed. You, and your team, need to
Being a leader doesn’t make you one! Effective leadership is about inspiring people to do the right things in the right way not posturing and
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