The key to any organisation speedily attaining the performance and results it wants to see as the Covid-19 crisis passes, is in its people exhibiting the right behaviours. Behaviours are, very simply, what people are saying and doing. If they’re saying and doing the right things, in the right way, your bounce back will be … Continue reading

With much of the conversation this last week or so being about when and how the lockdown restrictions will be eased, our focus as business leaders should be on turning resilience into a strong recovery (and eventually renewal). Recent conversations with leaders who’ve had people returning to work have shone a light on something important. … Continue reading

“People are much more resilient than they (or we) think” (Resilience being defined as “an individual’s ability to journey through adversity without suffering debilitating or destructive effects”) As the news begins to focus on the easing of the lockdown procedures, as business leaders we need to start thinking about what our people may need to … Continue reading

Following on from our help sheet of last week (which you can download again by clicking here), the feedback has been brilliant and you’re definitely hungry for more pragmatic help and support. We, at Sewells, feel the world of work may never quite be the same again – in so many ways. One of the ways … Continue reading

“Going through tough times doesn’t give you character … it REVEALS your character … especially your leadership character.”   With the Coronavirus crisis hitting us all harder, deeper – and probably longer – than we hoped it would, as leaders of businesses and teams, we have to demonstrate the “best of the best” when it … Continue reading

We hope this finds you, your family and your people safe and well – and we hope it stays that way! As the UK’s leading business improvement specialists, we’ve been inundated from clients (and prospective clients) for some priceless and pragmatic insights that will help you get you through this crisis and come out of … Continue reading

As we all face the difficult challenges of responding to the coronavirus our thoughts go out to the people directly affected. We send heartfelt thanks to the health care professionals and volunteers and others around the world working flat out to contain these unprecedented circumstances. We, at Sewells, are totally committed to keeping people positive … Continue reading

Customer expectations continue to climb and it is becoming more and more challenging for companies to set themselves apart from the competition. Markets are increasingly crowded, and both price and product are being steadily overtaken by customer experience as the number one brand differentiator. Customer service excellence is about more than simply solving customer queries… … Continue reading

Can you confidently say that you and your company consistently delivered world class customer experiences everywhere, by everyone, every time in 2019? Does everyone from the top of the organisation to the bottom live, eat and breathe delivering amazing customer experiences? If the answer is “no”, “maybe” or you find yourself looking for excuses … … Continue reading