“Everyone has a plan until they get punched in the mouth” Mike Tyson

We hope this finds you, your family and your people safe and well – and we hope it stays that way! Thank you for all the positive comments we’ve received from you, our clients and prospective clients, about the usefulness of the help and advice in our help sheet last week (click here to review) Please find … Continue reading

“A leader must face reality and deal in hope” Napoleon

We hope this finds you, your family and your people safe and well – and we hope it stays that way! As the UK’s leading business improvement specialists, we’ve been inundated from clients (and prospective clients) for some priceless and pragmatic insights that will help you get you through this crisis and come out of … Continue reading

Let’s help you get through this and come out of it stronger

As we all face the difficult challenges of responding to the coronavirus our thoughts go out to the people directly affected. We send heartfelt thanks to the health care professionals and volunteers and others around the world working flat out to contain these unprecedented circumstances. We, at Sewells, are totally committed to keeping people positive … Continue reading

The customers have spoken. Are you listening?

Customer expectations continue to climb and it is becoming more and more challenging for companies to set themselves apart from the competition. Markets are increasingly crowded, and both price and product are being steadily overtaken by customer experience as the number one brand differentiator. Customer service excellence is about more than simply solving customer queries… … Continue reading

10 tips for creating world class customer experiences

Can you confidently say that you and your company consistently delivered world class customer experiences everywhere, by everyone, every time in 2019? Does everyone from the top of the organisation to the bottom live, eat and breathe delivering amazing customer experiences? If the answer is “no”, “maybe” or you find yourself looking for excuses … … Continue reading

The biggest barriers to sales improvement revealed here!

So, what are the biggest problems our clients face in their quest for consistent sales growth?   Lack of sustainable sales? Squeezing of margins? Customer retention / loyalty? Lack of an effective CRM system? Crowded and competitive marketplace? Retention of sales people? Price of product or service too high?   It could be any or … Continue reading

Struggling to reach your sales targets? This could be the reason …..

Recently, a Sales Director asked us for some advice about improving her company’s sales volumes, margins and customer experience and retention. They had robust sales processes, their sales managers were good at coaching, mentoring and supporting their salespeople, and their salespeople themselves were meeting lots of prospective clients. They were reaching their sales targets but … Continue reading

So, what IS the secret to making more (profitable) sales?

So, what’s the secret to making more (profitable) sales? It’s AARDER that will make it easier … A = Attitude: Developing an expectant and positive attitude and an infectious enthusiasm is the foundation from which everything else flows. Without it sales people and sales managers should stay at home. A = Actions: Consistent and effective … Continue reading

You shouldn’t be managing change … you should be leading and inspiring it!

The very term “managing change” suggests the approaches most organisations take are inherently wrong. It infers it’s a tug of war. It implies people are being “dragged through the hedges” kicking and screaming … and all too often that’s what happens. Staff are frustrated that managers don’t lead the change, they just “issue instructions”  – … Continue reading