Conflict is often seen as something to avoid, but the truth is that the way your organisation handles conflict shapes your culture and your performance more than almost anything else. When managed well, conflict sparks innovation, strengthens trust, and drives better decisions. But when handled poorly, it doesn’t just damage relationships, it drains productivity, fuels disengagement, and drives talent out the door.

• In the UK, workplace conflict costs employers an estimated £28.5 billion every year, that’s around £1,000 per employee [Warwick University, Estimating the Costs of Workplace Conflict, 2021].
• In the U.S., conflict costs companies roughly $3,200 per employee annually in lost productivity [Workplace Peace Institute, State of Workplace Conflict Report, 2024].

In this practical and thought-provoking webinar, we’ll explore:

1. How conflict shapes culture – why your approach to disagreement defines the “real” culture your people experience.
2. The three cultures of conflict – the patterns that teams fall into, and which ones help or harm performance.
3. The benefits of healthy conflict – how respectful debate fuels creativity, accountability, and growth.
4. Tools to manage conflict well – simple, actionable strategies to turn tension into progress.

You’ll leave with a fresh perspective on conflict, not as a threat to harmony, but as a vital ingredient in building a resilient, high-performing culture.