We’re not “telling tales” out of school here when we say 66% of UK consumers believe the customer experience has deteriorated over the past three years and 81% of customers would be willing to pay more in order to receive good, or great, customer experiences.
As 2020 fast approaches can you confidently say you have created, and consistently delivered, world class customer experiences everywhere, by everyone, every time in 2019? Does everyone from the top of the organisation to the bottom live, eat and breathe delivering amazing customer experiences?
If the answer is “no”, “maybe” or you find yourself looking for excuses … the likelihood is they don’t.
Here, at Sewells, we know that to be brilliant at delivering amazing customer experiences it needs to be deeply embedded in your culture … it needs to be an obsession, not an initiative … it needs to be in everyone’s DNA, not the operations book!
Download our FREE “10 tips for Building World Class and Amazing Customer Experiences” report, where we share some insightful tips. Implementing these will give you the biggest return on investment for your business and … make sure your customers keep coming back to you time and time again and they’ll freely recommend and refer you.
If you want to attract more customers and, equally as important, keep them, but are struggling to successfully implement the steps above, Sewells can help.
- When we worked with an organisation in the automotive industry, we helped them move from the bottom of a customer experience survey (in a league of 200) to the top 10% in a 6-month period.
- Another organisation, this time in the retail industry, saw their share price increase nearly 8-fold in just 4 years on the back of a customer-centric culture improvement programme we ran.
If improvements in results like these are what you’re looking for … look no further … contact us today on 01244 681068 or email us on sales@sewells.com … you’ll be really glad you did.
