Master the Essentials: Conflict Management

Carrying on our topic from last week, “Developing Winning Teams”, a key part of becoming a high-performing team is managing conflict within the team.

And, as someone who’ll be working hard to improve business performance and results, you’ll know how important it is to at best eliminate conflicts or at least manage conflicts between individuals or teams effectively.

Our 58 years’ experience at helping organisations to experience dramatic growth in revenues, profits, operational excellence and customer delight shows that leaders and managers are not as skilled as they need to be at resolving conflicts.

This is not because they can’t be skilled at it, it’s just they’ve never been shown how to be!

Firstly, it’s important to note that not all conflicts are bad  –  in fact they can be a big positive when they’re handled professionally. Conflicts can help you :-

  • Achieve better performance and results
  • Unite individuals and teams
  • Increase team spirit and job satisfaction
  • Sleep better at night!


Not all conflicts are the same  –  and in order to manage them effectively, it helps enormously to know which type you’re dealing with … there are 4 types …

(click inage to download a larger version)


If you need help in getting people in your organisation to be channelling their energy and creativity on improving results and stealing a march on the competition (and market share), and not on fighting each other, contact us now for some free priceless insights. We’ll look at your approaches to managing conflict and tell you what you’re doing well –  and any of the big mistakes that may be made.

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